Firstlane Legal Policies

Last Updated: June 12, 2026

1. Terms of Service

1.1 Acceptance of Terms

By accessing or using Firstlane Events (“Firstlane”, “we”, “our”), you agree to these Terms. If you do not agree, you must not use our platform.

1.2 Services Overview

Firstlane provides event management, ticketing, registration, and booking services. We facilitate connections between event organizers and attendees.

1.3 User Responsibilities

  • Provide accurate registration and payment information
  • Use the platform only for lawful purposes
  • Not attempt to disrupt or hack the system

1.4 Accounts

You are responsible for safeguarding your account credentials and all activities under your account.

1.5 Payments & Tickets

All ticket purchases and bookings are subject to availability. Payments are processed via third-party providers. Firstlane is not liable for payment gateway failures or user input errors.

1.6 Intellectual Property

All platform content, branding, and systems are the property of Firstlane Events and may not be reused without permission.

1.7 Limitation of Liability

Firstlane is not liable for indirect damages, event cancellations, or third-party failures.

1.8 Termination

We reserve the right to suspend or terminate accounts that violate these terms.

2. Privacy Policy

2.1 Information We Collect

  • Personal data (name, email, phone number)
  • Event registration and ticketing details
  • Payment and transaction records
  • Device and usage data

2.2 How We Use Your Data

  • Process event registrations and ticket purchases
  • Send event updates and confirmations
  • Improve platform performance
  • Prevent fraud and enhance security

2.3 GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), we process your data under lawful bases such as consent, contractual necessity, and legitimate interests in accordance with the General Data Protection Regulation (GDPR).

  • Right to access your data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict or object to processing
  • Right to data portability

2.4 Kenya Data Protection Act (KDPA)

Firstlane complies with the Kenya Data Protection Act, 2019. We ensure that personal data is:

  • Processed lawfully, fairly, and transparently
  • Collected for explicit and legitimate purposes
  • Adequate, relevant, and limited to necessary use
  • Protected against unauthorized access or disclosure

Kenyan users have the right to access, correct, delete, or object to processing of their personal data.

2.5 Data Sharing

We may share data with trusted service providers such as payment processors and event organizers, strictly for operational purposes.

2.6 Data Retention

We retain personal data only as long as necessary for legal, operational, and event-related purposes.

2.7 Data Security

We implement technical and organizational safeguards to protect your information, though no system is fully secure.

3. Cookie Policy

3.1 What Are Cookies?

Cookies are small files stored on your device that help improve your browsing experience.

3.2 How We Use Cookies

  • Authentication: Keep users logged in
  • Preferences: Save theme and settings
  • Functionality: Enable bookings and ticketing
  • Analytics: Improve performance and usability

3.3 Cookie Consent (GDPR)

Where required by law, we obtain your consent before placing non-essential cookies on your device. You can withdraw consent at any time.

3.4 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect functionality.

Contact Us

For any questions regarding these policies, contact Firstlane Events at:

Email: support@firstlaneevents.com

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